Where do you ship to?

Lunetterie Générale ships (almost) worldwide. We even ship to the Canary Islands! If you live in a remote country or area, reach us in the chat!

Where do you ship from?

Lunetterie Générale's main warehouse is located in Montréal, Canada. All orders are shipped from this location by our dedicated team.

What is your shipping policy?

Lunetterie Générale offers free international shipping on all orders. Returns are free for orders shipped in North America. Shipping costs do not include duties, taxes, and other fees.

Are customs and import taxes included?

Customs charges and import taxes are not included in the total price of the products. Therefore, customers are responsible for settling any outstanding import taxes, customs clearance fees, or other additional charges determined by the customs authorities of the destination country. If such charges apply, the shipping company will notify you via phone or email.

It is important to note that if a customer refuses to cover these taxes or charges, Lunetterie Générale reserves the right to arrange the return of the product to our warehouse.

When will I receive my order?

Lunetterie Générale typically processes and ships standard orders within 2-3 business days. However, for custom sunglasses orders, a longer processing time of 7-9 business days is necessary. Once your order has been shipped, please allow the following time for your package to be delivered:

Shipment to Asia – 5-7 business days
Shipment in Oceania – 5-7 business days
Shipment in Europe – 5-7 business days
Shipment to America. – 5-7 business days

* Delivery time may vary according to carrier conditions, the holidays and the customs clearance procedures. Everything is beyond our control.

How can I track my order?

Once your purchase is confirmed, an email with a UPS tracking number will be sent to you. You can use this number to track your shipment the next day.


Can I order prescription lenses on

At present, we do not provide prescription lenses online. All our frames are designed to be prescription-ready whenever you decide to add them. Lunetterie Générale suggests visiting one of our authorized retailers listed here. If you purchase a frame online, any local independent optician can assist you in adding your prescription. For further assistance or inquiries, feel free to contact us via the chat section or through email at

How can I pay?

All payments processed online are safe and secured.

We provide many different payment methods. You may pay with American Express, VISA and MasterCard, as well as Paypal where ever you are. For flexible payment options, you can use Apple Pay or Klarna - a Buy-Now, Pay-Later solution that allows you to split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit.

You might find other country-specific payment options available at checkout.

How does pre-order work?

If you've purchased an item marked as 'pre-order,' it indicates that the item is currently not in stock and will be shipped at a later date. Please check the approximate shipping date provided on the product page for reference. If your order includes items that are currently in stock, these items will be shipped immediately, while your pre-order item(s) will be shipped once available. If you've ordered sunglasses with custom lenses, your order will be fulfilled when the frame is back in stock. As the approximate shipping date approaches, you will receive an email to notify you when your order is being processed.

Can I cancel or make a change to my order?

To modify or cancel an order, please contact us promptly at However, please note that we may not be able to make changes if the product has already been dispatched. If your order has already been shipped, kindly return your purchase within fourteen (14) days of receiving it.

What warranty do you offer on your products?

Lunetterie Générale guarantees its products for a period of two (2) years from the date of purchase. Under this warranty, if a part is found to be defective in materials or workmanship, it will be repaired or replaced at no charge. To avail of this warranty, please return the product along with your proof of purchase to your optician, fashion retailer, or to the mailing address of the company’s head office.

It's important to note that this warranty does not cover lenses scratched by normal wear, nor does it cover any accidental damage resulting from mishandling, unauthorized repair, or modification of the product.

To submit a warranty claim, please email, detailing the issue and providing pictures for our review. If your frames fall under warranty, we will process the order for you. In cases where the frames do not qualify for warranty coverage, you have the option to place an order for the defective part. For any inquiries, you can also email us at, and we will assist you accordingly.

Where can I get my frames repaired?

For any repair inquiries, please always contact the retail store or optician from which you purchased the glasses. If, however, the retailer is no longer an authorized Lunetterie Générale retailer, kindly reach out to us at, and we'll be happy to assist you.

Where are your products made?

At Lunetterie Générale, we prioritize quality, which is why our frames are meticulously handmade in Japan by the finest eyewear artisans. Our workshops are situated in Sabae, Fukui Prefecture, a region renowned for over a century for producing the most innovative eyewear products.

The final stages of quality control, lens cutting, and mounting take place at our warehouse in Montréal, Canada.

What materials are used to make LG frames?

All our acetate frames are meticulously crafted using Japanese-made cellulose acetate sourced from well-known Takiron & Daicel factories. The hardware and custom metal pieces are fashioned with precision from premium titanium. In the case of our metal frames, we use Japanese beta-titanium, soldering each component together with exceptional care to ensure durability.

For our sunglasses frames, we employ sun lenses made with high-grade CR-39 material—a lightweight and scratch-resistant plastic. Featuring hard coating and backside violet-color anti-reflective treatment, our sun lenses not only provide excellent eye protection but also guarantee 100% UV protection.


Lunetterie Générale provides free returns for orders delivered within North America within 14 days of receiving your products. For more detailed information, please visit our Returns page.