Returns & Refund

FREE RETURNS FOR NORTH AMERICA

We offer free 15 days returns for North American customers. Please click here to initiate a return within 15 days of receiving your products. If your request is accepted, you will receive a return label with instructions via email.

You can also email order@lunetteriegenerale.com to initiate a return.

INTERNATIONAL RETURNS

For all international returns, the customer is responsible to ship the product they want to return and to pay for delivery. Please click here to initiate a return within 15 days of receiving your products. If your request is accepted, you will receive more details and instructions via email.

You can also email order@lunetteriegenerale.com to initiate a return.

RETURN CONDITIONS

In order to make a return and receive full credit, products should meet the following conditions:

–  Products must have been purchased at regular price. All products on sale are final, non-refundable nor exchangeable.
–  Items must be unworn, in new condition and with all their accessories
–  Glasses must have their original lenses. This means the lenses haven’t been removed or replaced with prescription lenses
–  If the product came with a protective film, it should be intact

    Any returns received that do not meet the requirements described above may be refused at the discretion of Lunetterie Générale.

    EXCHANGE

    We currently do not offer exchanges for purchases made online. However, you can make a return and then place a new order.

    REFUND

    Any return of a product is subject to an inspection by the quality control team. Written approval from the customer service team will be sent to the customer to confirm the refund. Once the return has been inspected and accepted, we will process the full refund within 7 business days. Please note that your refund may not be reflected on your account for up to 10 business days, depending on your bank's processing time.