Lunetterie Générale guarantees its products for a period of one (1) year from the date of purchase. Under this warranty, if a part proves to be defective in materials or workmanship, it will be repaired or replaced at no charge. To do this, return the product with your proof of purchase to your optician, fashion retailer or to the mailing address of the company’s head office. This warranty does not cover lenses scratched by normal wear, nor any damage resulting from mishandling, accident, or unauthorized repair or modification of the product.
All products remain the property of Lunetterie Générale until full payment.
Lunetterie Générale is proud to offer free international delivery to all its valued customers for all orders above $150 USD. Customs charges and import taxes are excluded from the total price of the products. The total amount varies according to the quantities, the price and the country in which the products are shipped.
For shipments abroad, we operate according to the Incoterm DAP (Delivered At Place). This means that customers are responsible for paying outstanding import taxes, customs clearance fees or any other additional charges that are set by the customs authorities of the country of destination. In this case, the shipping company will inform you by phone or email.
Please note that if the customer refuses to pay the taxes imposed, Lunetterie Générale reserves the right to return the product purchased at its shipping address. For any change of delivery address, please contact email@example.com. We may not be able to change the delivery address if the product is already in transit through our carrier.
Once your purchase is complete, an email with a shipping number will be sent to you within 24 to 72 hours. You can use this number to track your shipment the next day.
Lunetterie Générale offers international delivery. Please allow the following time for the receipt of your purchase:
Shipment to Asia: 5 to 7 business days
Shipment in Oceania: 3 to 5 business days
Shipment in Europe: 2 to 4 business days
Shipment to America: 1 to 3 business days
* The delivery time may vary according to the conditions of the carrier, the holidays of the different countries and the procedures of customs clearance. Everything is beyond our control.
RETURN AND EXCHANGE
Free Return for North America
Any purchase made online, we will gladly accept all returns within 10 business days of receiving your purchase, and only for North American customers. Frames must be returned unworn and in new condition in order to receive the full credit. Please pack the product safely and ship it to the following address: Online Department, 4035 rue St-Ambroise Suite 116, Montreal, QC H4C 2E1 Canada / firstname.lastname@example.org
For North American returns, please email email@example.com. Our online team will share a return label with instructions. For all international returns, the returns must be shipped via a shipping service with a tracking number and insurance since we are not responsible for delayed or lost packages. Any returns received that do not meet the requirements described above may be refused at the discretion of Lunetterie Générale. All returned merchandise must be declared as follows on the customs declaration form: “Return of Canadian merchandise”.
The shipping costs for a return and an order cancellation are not refundable for orders shipped outside of North America. For a return or exchange, the product must be in its original condition and include all its accessories. For products with a protective film, it must remain intact, just like the lens. Optical frames can not be returned or exchanged if the original lenses have been removed or replaced with prescription lenses.
Any refund of a product is subject to inspection of the purchased product by the quality control team. A written approval from the customer service team will be sent to the customer to confirm the refund. Once the product status has been validated, we will process the full refund as soon as possible. Refunds will be made through the PayPal payment system or any other useful and secure payment method within 7 business days. Please note that your refund may not be reflected on your account for up to 10 business days, depending on your bank's processing time.
No exchange is possible for purchases made online; a return must be made, then a new order must be placed.
No exchange or return are possible with products that are on sale. All products on sale are final and non refundable.
To modify or cancel an order, contact us as soon as possible to firstname.lastname@example.org. However, we may not be able to make a change if the product has already been sent. If your order has been sent, please return your purchase within seven (7) days of receipt.
TERMS & CONDITIONS
These general conditions of use govern your use of the www.lunetteriegenerale.com website and your purchases on it and constitute a contract concluded between you and Lunetterie Générale. Use of this website or purchase on it means that you have read and accepted these terms.
The content elements of lunetteriegenerale.com, such as images, photographs, dialogues, drawings, figures, logos and other elements of content are protected by copyright and other intellectual property rights of lunetteriegenerale.com. The reproduction, total or partial, whatever the form, of lunetteriegenerale.com, of its elements of contents, is authorized only with the written agreement of lunetteriegenerale.com.
By using this site, you are responsible for the quality and proper functioning of the computer equipment used for the purpose of browsing the site lunetteriegenerale.com. Lunetterie Générale can not be held responsible for damages, in any form, caused during the use of its website.
Lunetterie Générale is not responsible for the quality, the nature or the reliability of the contents of the Web sites whose contents or a hyperlink redirects to lunetteriegenerale.com.
If you subscribe to our newsletter, you will receive news, invitations to special events and promotions. All personal information collected will be the property of lunetteriegenerale.com.
You are solely responsible for creating your account and / or password and maintaining their confidentiality. You are also responsible for any activity taking place under your account and password. Lunetterie Générale reserves the right to cancel an account or to remove or modify the content. By creating an account on the website of lunetteriegenerale.com, you confirm that all information provided is accurate, complete and up-to-date. Lunetterie Générale will not be held responsible for any loss or error related to inaccurate information about your account or the use of your account by someone other than you. Please contact Lunetterie Générale immediately in case of unauthorized use of your account or password or any other security breach.
For any request or question relating to a product or an order, please communicate to the following address: email@example.com.